Refund policy
At SkyStream Technologies, we are committed to your complete satisfaction with our innovative streaming media players. We understand that sometimes a product might not be exactly what you expected, or an unforeseen issue may arise. Our policy is designed to be clear, fair, and hassle-free.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all SkyStream products. If you are not entirely satisfied with your purchase, you may request a return for a full refund within 14 days of the delivery date. To be eligible for a refund, your return request must be initiated no later than the 14th day following delivery.
How to Initiate a Return
To request a return, please contact our customer support team via [Email Address], [Phone Number], or [Live Chat Link]. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your product back.
Return Shipping
The customer is responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Condition for Full Refund
For a full refund to be processed, all original accessories that came with your SkyStream device must be included in the return package. This includes, but is not limited to, the power supply, remote control, HDMI cable, and quick start guide. Missing accessories may result in a partial refund or rejection of the return.
Product Malfunctions and Replacements
In the rare event that your SkyStream device experiences a malfunction, SkyStream Technologies will replace the product with a new one at no additional cost to you. This replacement policy is covered under our standard 1-year manufacturer's warranty. Please contact our customer support team immediately if you believe your device is malfunctioning.
Processing Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 5-10 business days.
Questions?
If you have any questions regarding our Return & Refund Policy, please do not hesitate to contact our customer support team. We are here to help ensure your SkyStream experience is exceptional.