Shipping policy

At SkyStream Technologies, we are committed to getting your innovative streaming media player to you as quickly and efficiently as possible. Please review our shipping policy below.

1. Shipping Destinations

We are pleased to offer both domestic (within the United States) and international shipping to bring the SkyStream experience to customers worldwide.

2. Order Processing Time

All orders are typically processed and shipped within 24-48 business hours of receiving your order and after payment has successfully cleared. Orders placed on weekends or holidays will be processed on the next business day.

3. Domestic Shipping (Within the United States)

•Free Shipping: We offer free standard shipping on all domestic orders totaling $99 USD or more.
•Standard Shipping: For orders under $99, standard shipping costs will be calculated at checkout. Once shipped, standard delivery typically takes 3-5 business days.
•Shipping Carriers: We primarily use USPS (United States Postal Service) for domestic shipments.
•P.O. Boxes & Military Addresses: Yes, we proudly ship to P.O. Boxes and APO/FPO military addresses.

4. International Shipping

•Shipping Costs: International shipping costs will be calculated at checkout based on your location and the weight of your order. Please note that we do not offer free shipping for international orders.
•Delivery Timeframes: International delivery times can vary significantly depending on the destination country's customs procedures and local postal services. Estimated delivery times will be provided at checkout.
•Shipping Carriers: We primarily use DHL for international shipments.
•Customs, Duties, and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the progress of your delivery directly on the carrier's website.

6. Shipping Delays

While we strive to meet all estimated delivery times, please understand that unforeseen circumstances such as weather delays, carrier issues, or customs processing for international orders can occasionally cause delays. We appreciate your patience and understanding in such situations. If you experience a significant delay, please contact our customer support team for assistance.